PRIVACY POLICY

Scope

This Privacy Policy explains how we collect, use, disclose, and protect personal information collected through our website and in connection with our services in the United States, including rights available to California residents.

What we collect

• Identifiers and contact details: name, phone number, city, preferred contact method, and information you submit through our quote or contact forms.

• Vehicle information: make, model, year, VIN, service needs, photos you upload.

• Device and usage data: IP address, pages viewed, time on page, interactions with forms or buttons, and basic diagnostics to keep the site secure.

• In-shop context: if you become a customer, we may associate website requests with your service records.

Sources: directly from you (forms, calls, visits) and automatically from your device when you use our site. Service providers acting on our behalf may collect data for us (hosting, quote form, security and uptime monitoring).

How we use information

• Provide quotes, schedule service, and communicate about your vehicle.

• Diagnose website issues, prevent fraud, and improve site performance.

• Maintain records required for operations, accounting, and legal compliance.

• If you consent, send service reminders or updates.

We collect, use, and retain only what is reasonably necessary and proportionate to deliver requested services or for compatible purposes disclosed here.

Disclosure of information

We disclose personal information to:

• Service providers/contractors that host our site, power our forms, store records, send transactional messages, or provide security.

• Legal or safety purposes when required by law or to protect our rights.

We do not sell personal information for money. If we ever “sell” or “share” personal information for cross-context behavioral advertising, we will update this policy and display a clear “Your Privacy Choices” link to let you opt out, and we will honor supported opt-out preference signals (for example, Global Privacy Control).

Cookies and online tracking

We use essential cookies and similar technologies to operate the site and keep it secure. If we add analytics or advertising cookies, we will update this section with details and choices.

Do Not Track: Browsers can send a “Do Not Track” (DNT) signal. There is no single standard for responding to DNT, but California law requires us to disclose how we handle it. Currently, we do not react to DNT signals. If we engage in any “sale” or “sharing,” we will honor supported opt-out preference signals such as Global Privacy Control for that purpose.

Notice at collection

At or before the point of collection (for example, above our form), we provide a link to this policy that lists the categories of personal information and purposes.

Retention

We keep personal information only as long as needed for the purposes above, considering legal, operational, and safety requirements. We define retention based on service records and regulatory obligations, then delete or de-identify when no longer needed.

Your privacy rights (California)

If California privacy law applies to us, California residents can request to: know, access, correct, delete, opt out of sale/sharing, limit use of sensitive personal information, and be free from discrimination for exercising rights. Response timelines are generally 45 days for access/correction/deletion (with one extension) and 15 business days for opt-outs.

How to exercise rights:
Call us at +1 949 393 2355 or use our contact/quote form and state your request. We will verify your identity using information you provide (for example, your name, phone, and vehicle details). If an authorized agent submits a request, we may require proof of authorization and your verification.

Shine the Light (CA Civil Code §1798.83): If you are a California resident, you may request information about our sharing of personal information with third parties for their direct marketing. We do not disclose personal information to third parties for their direct marketing without providing a way to opt out, but you can still make a request using the methods above.

Children

Our site and services are intended for adults and general audiences. We do not knowingly collect personal information from children under 13.

Security

We use reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, or destruction. New California rules on cybersecurity audits and risk assessments apply only to certain larger or higher-risk businesses; if those rules ever apply to us, we will comply.

Changes to this policy

We may update this policy as our practices change. We will post the updated date at the top and, if changes are material, provide additional notice.

Contact us

Call +1 949 393 2355 or write to 22522 Aspan St, Lake Forest, CA 92630.